Is HOMEKT based in South Africa?

HOMEKT’s business and product operations are based in Wenzhou, Zhejiang, China. HOMEKT TRICPOWER serves the South African market and uses a third-party logistics warehouse in Johannesburg for selected local inventory and fulfilment.

Does HOMEKT have a South African office?

HOMEKT currently does not operate a sales or management office at the South Africa warehouse. The warehouse is a third-party storage, packing and dispatch facility.

Can I visit the Johannesburg warehouse?

The warehouse is not a retail shop, showroom or sales office. Please contact info@homekt.com and obtain written authorization before arranging a collection, return or logistics-related visit.

Can warehouse personnel provide quotations or product advice?

No. Warehouse personnel handle logistics only. Product consultation, quotations, Dealer enquiries and commercial negotiation are handled through the HOMEKT website and info@homekt.com.

What products does HOMEKT TRICPOWER offer?

HOMEKT TRICPOWER currently offers track socket systems, related electrical accessories and smart lock systems. Track socket systems are our current main growth direction, while smart locks remain an active product category.

Where can I buy HOMEKT products?

Products may be purchased through our official online sales channels, including the HOMEKT.net WooCommerce store and the HOMEKT.com Shopify store.

How do I become a Dealer?

Submit the Dealer Application or Be A Wholesaler form on HOMEKT.net. You may also contact our business team directly at info@homekt.com.

Successful dealer applicants can log in to their account to view dealer price and discount mechanisms, subject to the dealer system and account access rules.

Is HOMEKT TRICPOWER registered in South Africa?

HOMEKT TRICPOWER is our brand for the South African market. The South African trademark registration process is currently underway.

What is the current compliance status?

Regulatory and compliance requirements may vary by product and model. Dealers, contractors and project buyers may contact info@homekt.com for currently available product-specific documentation.

How long does shipping take?

Delivery typically takes 2–7 business days across South Africa. Local orders in Johannesburg are usually delivered in ~2 business days, Pretoria/Durban in ~3 business days, Cape Town in 3–4 business days, and other remote areas in 3–7 business days. Tracking details will be provided after shipment.

What if the product arrives damaged?

If your item arrives damaged, please contact us within 48 hours with photos. We will arrange a replacement or refund.

How do I return a product?

If you need to return a product, please contact us via WhatsApp, email, or by submitting a form on our website. Please provide your order number and clear photos of the product and packaging. The item must be in its original condition, with no visible damage caused by human use or mishandling. Once approved, we will guide you through the return process.

Do you offer warranty and after-sales support?

Yes, we provide a 1-year (12-month) warranty on Smart Locks and a 2-year (24-month) warranty on Track Sockets. If your product experiences functional issues due to manufacturing defects or product quality problems, please contact us via WhatsApp or email with your order number and photos/videos of the issue. Our team will review your case within 24 hours and provide free repair support or a replacement shipment.