Delivery typically takes 2–7 business days across South Africa. Local orders in Johannesburg are usually delivered in ~2 business days, Pretoria/Durban in ~3 business days, Cape Town in 3–4 business days, and other remote areas in 3–7 business days. Tracking details will be provided after shipment.

If your item arrives damaged, please contact us within 48 hours with photos. We will arrange a replacement or refund.

If you need to return a product, please contact us via WhatsApp, email, or by submitting a form on our website. Please provide your order number and clear photos of the product and packaging. The item must be in its original condition, with no visible damage caused by human use or mishandling. Once approved, we will guide you through the return process.

Yes, we provide a 1-year (12-month) warranty on Smart Locks and a 2-year (24-month) warranty on Track Sockets. If your product experiences functional issues due to manufacturing defects or product quality problems, please contact us via WhatsApp or email with your order number and photos/videos of the issue. Our team will review your case within 24 hours and provide free repair support or a replacement shipment.

HOMEKT TRICPOWER currently offers track socket systems, related electrical accessories and smart lock systems. Track socket systems are our current main growth direction, while smart locks remain an active product category.

Products may be purchased through our official online sales channels, including the HOMEKT.net WooCommerce store and the HOMEKT.com Shopify store.

Submit the Dealer Application or Be A Wholesaler form on HOMEKT.net. You may also contact our business team directly at [email protected].

Successful dealer applicants can log in to their account to view dealer price and discount mechanisms, subject to the dealer system and account access rules.

HOME KT (PTY) LTD is a South African private company incorporated on 15 September 2026 (CIPC registration 2026/739366/07). HOMEKT TRICPOWER serves South Africa primarily through online sales, digital support and third-party fulfilment. Day-to-day management and product operations remain in Wenzhou, Zhejiang, China.

HOMEKT does not operate a customer-facing sales or management office at the registered office or warehouse. The registered office is an administrative address and the Johannesburg site is third-party storage, packing and dispatch only. Neither supports customer visits or direct business negotiations.

The warehouse is not a retail shop, showroom or sales office. Please contact [email protected] and obtain written authorization before arranging a collection, return or logistics-related visit.

No. Warehouse personnel handle logistics only. Product consultation, quotations, Dealer enquiries and commercial negotiation are handled through the HOMEKT website and [email protected].

HOME KT (PTY) LTD is registered with CIPC under 2026/739366/07 from 15 September 2026. Company registration is separate from trademark registration. HOMEKT TRICPOWER trademark registration remains in progress according to our current records.

Regulatory and compliance requirements may vary by product and model. Dealers, contractors and project buyers may contact [email protected] for currently available product-specific documentation.